Privacy Policy

At CrystonaCRM, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access or use our software, website, applications, and related services (“Service”).

By using CrystonaCRM, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal details such as:

• Name, email address, phone number

• Company name, job title, and business details

• Login credentials and account information

b. Business & Usage Data

• Client, employee, project, invoice, and financial data entered by users

• Usage logs, activity records, IP address, browser type, and device information

c. Payment Information

Payments are processed through secure third-party payment gateways.
CrystonaCRM does not store sensitive card or banking information.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service

• Manage user accounts and subscriptions

• Improve system performance, features, and security

• Process payments and send transactional communications

• Provide customer support and service updates

• Ensure legal compliance and prevent fraud

3. Data Storage & Security

• Data is securely stored using industry-standard security practices

• Supports cloud storage providers such as Local, AWS, and Wasabi

• Access to data is restricted through role-based permissions

• While we take strong security measures, no system is 100% secure

4. Cookies & Tracking Technologies

CrystonaCRM uses cookies and similar technologies to:

• Enhance user experience

• Remember user preferences and login sessions

• Analyze platform usage and performance

Users can manage or disable cookies through browser settings.
We also support GDPR-compliant cookie consent.

5. Third-Party Services

CrystonaCRM may integrate with third-party tools such as:

• Payment gateways

• Cloud storage providers

• Communication platforms (Email, SMS, Chat, Video Conferencing)

We are not responsible for the privacy practices of third-party services. Users are encouraged to review their respective privacy policies.

6. Data Sharing & Disclosure

We do not sell or rent your personal data.
Data may be shared only when:

• Required by law or legal process

• Necessary to provide services through trusted partners

• Authorized by the user

7. Data Retention

We retain user data only as long as necessary to:

• Provide the Service

• Meet legal, accounting, or regulatory requirements

Upon account termination, data may be deleted or anonymized in accordance with applicable laws.

8. User Rights

Depending on applicable laws, users have the right to:

• Access, update, or correct their data

• Request deletion of personal information

• Withdraw consent for data processing

• Request data export

Requests can be submitted via our support contact.

9. Children’s Privacy

CrystonaCRM is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of the Service indicates acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

📧 Email: hello.trackvoro@gmail.com 
📞 Phone: +91 7877322809
🌐 Website: https://trackvoro.com